We Are Hiring!

Accounts Admin at Stacks Pharmacy

Join the Team at Stacks Pharmacy and Elevate Your Career 

Work Location: Support Office - Unit 16 Northern Cross Business Park, North Road, Finglas, Dublin 11, D11V1WK

Position: Full-Time

Contact: hr@stackspharmacy.ie

About Us: At Stacks Pharmacy, we're not just another pharmacy; we're a community-focused, Irish-owned establishment with a mission to combine the warm, welcoming atmosphere of traditional Irish pharmacies with the latest innovations in pharmacy practice. Our dedicated professional pharmaceutical team provides unwavering support to ensure our customers have an extraordinary experience. 

What We're Looking For:

• Previous experience in a customer service or accounts receivable role is preferred. 
• Experience handling a high volume of phone calls is an advantage.

Role Responsibilities:

• Handling inbound customer calls, including processing payments over the phone.
• Returning missed calls using internal phone call management systems.
• Answering general billing queries and providing clear, accurate information to customers.
• Escalating complex or sensitive issues to senior team members where necessary.
• Supporting basic accounts receivable tasks and occasional use of Excel for simple data handling.

Communication Skills:
Strong spoken English is essential. Ability to understand Irish accents, particularly elderly customers. Must demonstrate a calm, patient, and professional phone manner while managing a high volume of calls.

Attention to Detail:
Ability to handle customer accounts and financial information accurately and responsibly.

Software Proficiency:
Comfortable using internal systems and basic accounting software, along with a working knowledge of Microsoft Excel.

Problem-Solving:
Ability to handle customer queries effectively and escalate issues appropriately.

Team Player:
Reliable, dependable, and able to work efficiently both independently and as part of a team.

What We Offer:

• Flexible Working Environment: Choose to work between 3–5 days per week to suit your lifestyle.
• Excellent Remuneration Package: Competitive compensation to reward your dedication.
• Employee Discount: Enjoy savings on your own pharmacy needs.
• Recognition Awards: Your hard work will be acknowledged and celebrated.
• Excellent Referral Program: Recommend top talent and be rewarded for it